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Language Services

The Illinois Department of Revenue (IDOR) complies with applicable federal and state civil rights laws and does not discriminate based on race, color, national origin, age, disability, sex, and other protected classes outlined in with the Title VI of the Civil Rights Act of 1964, the Illinois Civil Rights Act of 2003, the Illinois Human Rights Act, and the Language Equity and Access Act.

The Illinois Department of Revenue (IDOR) provides free language services to individuals with limited English proficiency (LEP), and provides free aids and services, such as qualified sign language interpreters, to people with disabilities, who need to communicate effectively with the Department.  IDOR maintains in-house spoken language interpreters in five public-facing program areas of Account Processing (business and individual processing), Audit, Board of Appeals, Collections, and Taxpayer Services.

Review IDOR's full Language Access Plan to learn more about accessing language services below.

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Contacting Department Offices

In-Person
IDOR staff assist LEP individuals in person with the help of an in-house interpreter or professional interpreter service.  When using a professional interpreter service, IDOR staff will coordinate three-way calls with IDOR staff, the taxpayer, and an interpreter.

Phone
When taxpayers contact IDOR via phone, staff can assist LEP individuals with the help of an in-house interpreter or through the professional interpreter service, Propio. When using Propio, IDOR staff will coordinate three-way calls between agency staff, the taxpayer, and an interpreter.

Whether contacting IDOR in-person or via phone, taxpayers are permitted to use their own interpreter. In these instances, IDOR staff may contact an in-house or professional interpreter to ensure information is being clearly and accurately conveyed to the taxpayer and/or their representative.

Written Translation

Taxpayers may request IDOR to translate documents into languages other than English. Please note requests for written translation may take two weeks or more to complete.  To request written translation assistance for documents, please email us at Rev.CommunicationsRequest@illinois.gov.

Other Interpretation Services

To request an interpreter for an IDOR event, employment interview with IDOR, or other related occurrence, please complete and submit Form IDR-969, Interpreter Request. Requests should be made at least four weeks before the services are needed.

Sign Language Interpretation

IDOR can request interpretation services in American Sign Language (ASL) for people who are deaf or hard of hearing. To request ASL interpreter services for an IDOR event, employment interview with IDOR, or other related occurrence, please complete and submit Form IDR-969, Interpreter Request. Requests should be made at least four weeks before the services are needed.

Text-Based Assistive Devices

IDOR can accept calls from individuals who use auxiliary aids and services for people with hearing impairments, including teletype (TTY) and telecommunications device for the deaf (TDD). Individuals using a TTY can reach IDOR at 1 800-544-5304. IDOR has multiple agents responding to calls through the TTY line.  If a question is pertaining to Individual Income Tax, taxpayers may also send an email to REV.TAD-IIT@illinois.gov.  Taxpayers may also contact IDOR business areas utilizing email addresses for specific topics found on the Department’s Contact Us page.

The Illinois Relay Center, a 24-hour, 7 day per week free service available allows individuals with deaf, hard of hearing, speech, or deaf-blind disabilities to place and receive calls to standard telephone users via a keyboard or assistive device.

How to Translate IDOR’s Website Into Your Language

IDOR webpages can be translated into the six most used languages in Illinois by using the language selector found in the header of our webpages. Alternatively, users can also translate webpages by adjusting a web browser's language setting to the language of choice. Please follow the instructions provided by the web browser, such as Chrome, Edge, Safari, etc.

 

Translation Disclaimer: Browser translations are meant for general information only. IDOR’s website is the official source for tax information and the services we provide. Please note we cannot guarantee the accuracy of browser translations, as they may be unreliable, so please do not rely on browser translations for tax purposes.  Browser translation services do not translate IDOR’s forms, publications, and other files that do not exist in HTML format.

Questions

If you have questions about Language Services, please contact IDOR’s Language Access Coordinator via the EEO Office:

ILLINOIS DEPARTMENT OF REVENUE EEO OFFICE
ATTN: LANGUAGE ACCESS
101 WEST JEFFERSON STREET, MC 6-500
SPRINGFIELD, IL 62712

Email: REV.EEO@illinois.gov

Phone: 217 524-7003
Fax: 217 782-6337

Complaints

Complaint Services – IDOR

If you believe IDOR has failed to provide the services noted, denied you the benefits of the IDOR Language Access Plan, or discriminated in another way, a grievance should be filed with the IDOR Equal Employment Opportunity Office through our online Access Complaint Form.  Complaints may also be filed in person at any IDOR office or by contacting IDOR’s EEO Office using the contact information above.  Written complaints must be filed within six months of the alleged denial. If you need help filing a grievance, please contact the IDOR Language Access Coordinator.

Note: The Access Complaint Form is specific to the Department of Revenue.  For information about other Illinois State agencies’ Language Access Plan or complaint processes, please contact the Language Access Coordinator (LAC) assigned to each specific agency.

Complaint Services – External Agencies

Not satisfied with the findings or corrective action taken in response to your complaint? Contact the Governor’s Office of New Americans at GOV.NewAmericans@illinois.gov to elevate an unresolved complaint.

Complaints about sign language interpreter services may also be filed with the Illinois Deaf and Hard of Hearing Commission by email, mail, phone, or fax at:

Illinois Deaf and Hard of Hearing Commission (IDHHC)
ATTN: Interpreter Complaint Department
528 S. 5th St., Suite 209
Springfield, IL 62701

Phone: 217 557-4495
Video: 217 303-8010
TTY: 888 261-2698
Fax: 217 557-4492

Individuals may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office of Civil Rights Complaint Portal or by email, mail, or phone at:

U.S. Department of Health and Human Services
200 Independence Ave., SW Room 509F
HHH Building Washington, DC 20201

Email: OCRComplaint@hhs.gov

Phone: 800 386-1019
TDD: 800 537-7697

Printable PDF
  1. U.S. Census Bureau. (2020). American Community Survey 5-year Estimates Languages Spoken at Home. Retrieved from United States Census Bureau data.