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Language Services

The Illinois Department of Revenue (IDOR) provides free language services to individuals with limited English proficiency (LEP). IDOR also provides free aids and services to people with disabilities to communicate effectively with the department, such as qualified sign language interpreters.

See the information below about how you can access these services.

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Visiting an IDOR Office

IDOR staff can assist LEP individuals in person with the help of an in-house interpreter or professional interpreter service. When using a professional interpreter service, IDOR staff will coordinate three-way calls with IDOR staff, the taxpayer, and an interpreter.

Taxpayers are permitted to bring an interpreter to an IDOR office. In this instance, IDOR staff may use an in-house interpreter or professional interpreter service to ensure information is being conveyed clearly and accurately.

Calling IDOR

IDOR staff can assist LEP individuals with the help of an in-house interpreter or professional interpreter service when calling IDOR. When using a professional interpreter service, IDOR staff will coordinate three-way calls with IDOR staff, the taxpayer, and an interpreter.

Taxpayers are permitted to use their own interpreter. In this instance, IDOR staff may use an in-house interpreter or professional interpreter service to ensure information is being conveyed clearly and accurately.

Written Translation

IDOR can translate documents into languages other than English. Please note that requests for written translation may take two weeks or more to complete.

To request translation (written) assistance for documents, please email us at Rev.CommunicationsRequest@illinois.gov.

On-Site Language Interpretation Services

To request an interpreter for an IDOR event, employment interview with IDOR, or other related occurrence, please complete and submit Form IDR-969, Interpreter Request. Requests should be made at least four weeks before the services are needed.

 

Sign Language Interpretation

IDOR can provide interpretation services in American Sign Language (ASL) for people who are deaf or hard of hearing. To request interpretation services in ASL for an IDOR event, employment interview with IDOR, or other related occurrence, please complete and submit Form IDR-969, Interpreter Request. Requests should be made at least four weeks before the services are needed.

Text-Based Assistive Devices

IDOR can accept calls from individuals who use auxiliary aids and services for people with hearing impairments, including teletype (TTY) and telecommunications device for the deaf (TDD). Individuals using a TTY can reach IDOR at 1 800-544-5304. Taxpayers may always contact IDOR utilizing the email addresses for specific topics found on IDOR’s Contact Us webpage.

Taxpayers may also use the Illinois Relay Center, a free service available 24 hours a day and seven days a week that allows people who are deaf, hard of hearing, speech-disabled, or deaf-blind to place and receive calls to standard telephone users via a keyboard or assistive device, to contact IDOR.

 

The Illinois Department of Revenue (IDOR) complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. IDOR does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

If you have questions, concerns, or feedback about language services, please contact IDOR’s EEO Officer/ADA Coordinator.

Illinois Department of Revenue
EEO/AA Office and ADA Coordinator
101 W. Jefferson St.
Springfield, IL 62712

Email: Rev.EEO@illinois.gov
Phone: 217-524-7003
Fax: 217-782-6337

If you believe IDOR has failed to provide the services noted above, denied you the benefits of the IDOR Language Access Plan, or discriminated in another way, a grievance can be filed with the IDOR equal employment officer through our Access Complaint Form.

IDOR Language Access Complaint Form

Grievances can also be filed in person at any IDOR office or by contacting IDOR’s EEO Officer/ADA Coordinator using the contact information above.

A written complaint must be filed within six months of the alleged denial. Staff assistance is available if you need help filing a grievance by contacting IDOR’s EEO/AA Officer.

Complaints about interpreter services can also be filed with the Illinois Deaf and Hard of Hearing Commission by email, mail, phone, or fax at:

Illinois Deaf and Hard of Hearing Commission (IDHHC)
Attn: Interpreter Complaint Department
528 S. 5th St., Suite 209
Springfield, IL 62701

Phone: 217-557-4495
Video: 217-303-8010
TTY: 888-261-2698
Fax: 217-557-4492 

Not satisfied with the findings or corrective action taken in response to your complaint? You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office of Civil Rights Complaint Portal or by email, mail, or phone at:

U.S. Department of Health and Human Services
200 Independence Ave., SW
Room 509F, HHH Building
Washington, DC 20201

Email: OCRComplaint@hhs.gov
Phone: 800-386-1019
TDD: 800-537-7697