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Accessibility and Accommodations

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination and ensures equal opportunity for persons with disabilities in employment (Title I), State and local government (Title II), public transportation (Title II), public accommodations and commercial facilities (Title III), and telecommunications (Title IV). The Department of Revenue (IDOR) is committed to providing people with disabilities, including limited English speaking individuals an equal opportunity to benefit from all of its programs, services, and activities.

IDOR's Equal Employment Office can help if you require an accommodation because of a disability or if there is an access barrier issue.

The Illinois Department of Revenue (IDOR) provides free language services to individuals with limited English proficiency (LEP). IDOR also provides free aids and services to people with disabilities to communicate effectively with the department, such as qualified sign language interpreters. Visit our Language Services webpage for more information and directions about how to access these services.

What is a Reasonable Accommodation?

A reasonable accommodation is a modification or an adjustment to a job or the work environment that will enable a qualified applicant or employee with a disability to participate in the application process or to perform essential job functions. Reasonable accommodation also includes adjustments to assure that a qualified individual with a disability has rights and privileges in employment equal to those of nondisabled employees. Customers may also require assistance related to their disability needs.

For applicants or customers, this may include but is not limited to:

  • Accessibility:
    • parking, sidewalks, doors (entry ways), or employment application assistance
    • services related to interpreter or translation needs, systems (videos or websites), or
    • programs such as in-person customer service, interactive voice response experience, or technical training), and
    • Services that provide awareness of location, seating for customers, restrooms for individual or family (parent/child) needs
  • Disability Accommodations:
    • Help with application process (completing application, submitting documents, interviewing)
    • Interpreter or translation services (American sign-language, braille, assistive technology)

Request A Reasonable Accommodation

Request an Interpreter

The Department of Revenue is committed to providing meaningful access to programs and services to persons with limited English proficiency (LEP) and have developed a Language Access Plan (LAP) to describe our services. You can view an overview of the LAP here.

Do You Have an Access Issue?

An access issue identifies barriers to access which may include things such as:

  • inaccessible websites,
  • videos without captions,
  • translation or interpreter services
  • facility issues, or
  • other lack of access to an event or program.

Access Complaint Form