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Help with Tax Questions

Find answers to your frequently asked tax questions with our Taxpayer Answer Center.

  • Ask a question in the search box
  • Narrow your search by choosing a support category

If the Taxpayer Answer Center does not contain the answer you are looking for, you may contact our support representatives by clicking on the Questions, Comments, or Requests link at the bottom of every answer page.

Click here to access the Taxpayer Answer Center.

Taxpayer Assistance

To receive assistance by phone, please call 1 800 732-8866 or 217 782-3336 (1 800 544-5304 TTY). Representatives are available Monday through Friday, 8 am - 5 pm. Over-the-phone translation services are available.

To receive assistance by email, use the information below.

Business Income Tax or Withholding Income Tax
​Individual Income Tax
MyTax Illinois Help
MyDec (Online Real Property Transfer Tax) Help
​Order Forms
Power of Attorney (submissions only)
​Sales Tax
Sales Tax Exemptions

Visit a Local Office

When you come to one of the Department's facilities, bring all available information with you. No appointments are necessary; however, if you have a complex issue, please contact the department ahead of time so they can be prepared to give you the help you may need. Translation services are available.

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If you are having difficulty with this website or have a suggestion for how to make the site better, you can  Email the Webmaster.

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