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Am I communicating with a real person when I use the Illinois Department of Revenue's virtual assistant?

When you use the virtual assistant, you are communicating with a chatbot and not a real person. Automated responses have been prepared based on the words of your search entry. For more information on how to contact the Illinois Department of Revenue, please visit the contact page found at: https://tax.illinois.gov/aboutidor/contactus.html.

You may access additional information by searching the entire Illinois Department of Revenue website.

If you have additional inquiries, you may submit them on the Questions, Comments, or Requests form.